Distance Service Sales Agreement

Introduction

This Distance Service Sales Agreement (the "Agreement") applies where a service is purchased using distance communication tools (website, e-mail, telephone), pursuant to Turkish Consumer Protection Law No. 6502 ("TKHK") and the Regulation on Distance Contracts.

Important note: Natural and legal persons acting for commercial or professional purposes (merchants, tradespeople, companies) are not deemed "consumers" within the meaning of the TKHK; relationships with such buyers are governed by the General Terms of Service Agreement and general provisions. The consumer protection provisions of this Agreement apply only to buyers who qualify as consumers.

1. The Parties

Service provider (the "Seller")

• Legal name: Blesyum Yazılım ve Teknoloji Ltd. Şti.

• Address: Yakacık Çarşı Mah. Sağlık Sok. No:14 D:11, Kartal, İstanbul

• Tax office / number: Yakacık / 1781821060

• E-mail: hello@bimarka.com

• Telephone: +90 216 606 77 41

The Buyer

The natural or legal person who purchases the service using distance communication tools and whose name/title, address and contact details appear in the quote approval or order form.

2. Subject Matter

The subject of this Agreement is the sale and performance of the digital marketing, social media management, performance marketing, content production, brand strategy and similar services (the "Service") ordered by the Buyer using distance communication tools, whose characteristics and price are stated in the quote or order summary, together with the rights and obligations of the parties.

3. Characteristics and Price of the Service

The scope and duration of the Service, the total price including taxes and the method of payment are stated in the quote or order summary sent to and approved by the Buyer. The approved quote forms an integral part of this Agreement.

Unless expressly stated otherwise, advertising/media spend and third-party licence fees are not included in the price.

4. Payment

Payment is made by bank transfer/EFT or the other methods stated in the quote, to the official bank accounts notified in writing by the Seller. The invoice is issued by Blesyum Yazılım ve Teknoloji Ltd. Şti. and sent to the address or e-mail address notified by the Buyer.

5. Performance of the Service

• The Service is performed within the schedule stated in the quote. Unless otherwise agreed, performance begins once the price (or the agreed deposit) has been paid and the Buyer has provided the necessary information, content and access.

• If the Buyer delays in fulfilling its obligations, the schedule is extended by the period of delay.

• Third-party platform decisions and outages beyond the Seller's control may affect the performance period; such cases do not constitute default by the Seller.

6. Right of Withdrawal

A Buyer who qualifies as a consumer has the right to withdraw within 14 (fourteen) days of the date the Agreement is concluded, without giving any reason and without paying any penalty. The withdrawal notice must be sent by clear statement to hello@bimarka.com before the period expires.

Exceptions to the right of withdrawal

Under Article 15 of the Regulation on Distance Contracts, the right of withdrawal cannot be exercised in the following cases:

• contracts for services whose performance has begun with the consumer's approval before the withdrawal period expires

• contracts for services that are performed instantly

• contracts for work prepared specifically in line with the consumer's requests or personal needs

If, upon approving the quote, the Buyer has requested that performance of the service begin within the withdrawal period, the Buyer accepts that they are aware of this and that the right of withdrawal cannot accordingly be exercised. For periodic services whose performance has begun, withdrawal takes effect only for the part not yet performed.

Refund conditions upon withdrawal are set out in the Cancellation and Refund Policy; payments are refunded using the original payment method within 14 days of the withdrawal notice reaching the Seller.

7. General Provisions

• The Buyer accepts that, before confirming the order, it has read this Agreement, the preliminary information and the content of the quote and has confirmed them electronically.

• In matters not covered by this Agreement, the General Terms of Service Agreement, the TKHK, the Regulation on Distance Contracts and general provisions apply.

• The Seller's commercial books and electronic records constitute evidence; the consumer's rights of proof are reserved.

8. Dispute Resolution

A Buyer who qualifies as a consumer may submit complaints and objections to the Consumer Arbitration Committee of their place of residence or of the place where the transaction took place, within the monetary limits determined annually by the Ministry of Trade, and to the Consumer Court for disputes exceeding those limits. For disputes with buyers who do not qualify as consumers, the Istanbul Anatolian Courts and Enforcement Offices have jurisdiction.

9. Entry into Force

This Agreement is deemed concluded and to have entered into force once the Buyer approves the order or quote electronically. The text of the Agreement is retained by the Seller and provided to the Buyer upon request.