General Terms of Service Agreement

Introduction

These General Terms form an integral part of every contract concluded between Blesyum Yazılım ve Teknoloji Ltd. Şti. (the "Company") and a client (the "Client") in relation to the digital marketing, social media management, performance marketing, content production, brand strategy, web design and related technology services (the "Services") provided by the Company.

In the event of a conflict between these General Terms and a specific agreement signed between the parties or an approved quote (the "Specific Terms"), the Specific Terms prevail.

Service provider: Blesyum Yazılım ve Teknoloji Ltd. Şti. — Yakacık Çarşı Mah. Sağlık Sok. No:14 D:11, Kartal, İstanbul — Tax office/number: Yakacık / 1781821060 — hello@bimarka.com — +90 216 606 77 41

1. Formation of the Contract

The content, service descriptions and indicative price information on the Website do not constitute a binding offer. The contract is formed when a quote prepared by the Company is approved in writing by the Client (including by e-mail), or when the parties sign a separate agreement. The person giving approval on behalf of the Client warrants that they are authorised to represent the Client.

2. Scope and Performance of the Services

• The scope, duration and deliverables of the Services are set out in the Specific Terms. Requests outside the scope are subject to additional fees and are separately priced and scheduled.

• The Company performs the Services with due care and in a manner appropriate to the work. The Services constitute an obligation of means (due care); unless expressly undertaken in the Specific Terms, no particular commercial result (revenue, sales, ranking, engagement, etc.) is guaranteed.

• The Company may use subcontractors and business partners in performing the Services and is responsible for their performance within the limits set out in the Specific Terms.

3. Obligations of the Client

• To provide the information, documents, content, access and approvals required for performance accurately and on time

• To warrant that the content and materials it provides (logo, imagery, text, data) are lawful and do not infringe third-party rights

• To give approvals and feedback within a reasonable time; schedule slippage caused by delay cannot be attributed to the Company

• To pay the fees on time

Third-party claims, administrative sanctions and losses arising from content and instructions provided by the Client belong exclusively to the Client; the Client shall indemnify the Company for any resulting loss upon first written demand.

4. Fees, Invoicing and Payment

• Fees are set out in the Specific Terms; unless otherwise stated, amounts are exclusive of VAT.

• Invoices are issued by Blesyum Yazılım ve Teknoloji Ltd. Şti.. Payments are to be made only to the official bank accounts notified in writing by the Company; the Company cannot be held liable for payments made to other accounts.

• Unless otherwise agreed, monthly service fees are paid in advance at the start of the period. Advertising/media spend and third-party tool licences are not included in the service fee unless otherwise stated and are borne directly by the Client.

• Default interest applies to amounts not paid on time, within the framework of Law No. 3095 and Article 1530 of the Turkish Commercial Code No. 6102.

In the event of payment default, the Company may suspend the Services upon written notice; the suspension period is added to the performance period and suspension does not remove the Client's payment obligation.

5. Term and Termination

• The term of the contract is set out in the Specific Terms. In open-ended engagements, either party may terminate the contract on 30 days' prior written notice.

• In the event of a material breach by one party, the other party shall give 10 days' written notice to remedy the breach; if it is not remedied, the contract may be terminated immediately for cause.

Upon termination, the fees for Services performed up to the termination date, together with amounts relating to the period already started and to irrevocable commitments given to third parties, become due. Amounts paid in advance for periods not yet performed are refunded within the framework of the Cancellation and Refund Policy.

6. Confidentiality

The parties shall keep trade secrets and confidential information learned within the engagement confidential indefinitely, use them solely for the purpose of performing the contract, and not share them with third parties without the other party's written consent. Disclosures required by legislation are not deemed a breach of this obligation.

Unless the Client objects in writing in advance, the Company may use the Client's name and the general nature of the work carried out as a reference.

7. Protection of Personal Data

The parties shall comply with the KVKK and secondary legislation in respect of personal data processed in performing the contract. In the processing of data belonging to the Client's end users and customers, the Client is the data controller; the Company processes such data solely as a data processor acting on the Client's instructions. For details, see the Data Protection Notice.

8. Intellectual Property

• All rights in the methods, processes, know-how, templates, software and tools that the Company owned before the contract or developed independently of it remain with the Company.

• Economic rights in work products created exclusively for the Client are transferred or licensed to the Client subject to payment of the full fee and within the scope set out in the Specific Terms. No transfer of rights takes place in respect of work products that have not been paid for.

• Third-party licences (stock imagery, fonts, software, etc.) are subject to their own licence terms.

For details, see Intellectual Property Rights.

9. Limitation of Liability

To the maximum extent permitted by law, the Company's total liability arising from a contract is limited to the total service fees paid by the Client in the last 3 (three) months preceding the event giving rise to the loss. The Company is not liable for loss of profit, loss of revenue, loss of data, loss of reputation or other indirect losses.

The Company cannot be held liable for the decisions, outages, account closures and algorithm changes of third-party platforms (advertising networks, social media, search engines, hosting providers). Cases of intent and gross negligence are reserved.

10. Force Majeure

Natural disaster, epidemic, war, terrorism, large-scale infrastructure and internet outages, changes in legislation and similar events beyond the parties' control are deemed force majeure. The parties' obligations are suspended for the duration of the force majeure; where it exceeds 60 days, either party may terminate the contract without compensation.

11. Prohibition of Assignment and Notices

The Client may not assign its rights and obligations under the contract without the Company's written consent. Notices are given in writing or by e-mail to the addresses stated in the contract. Notices to the Company are to be sent to hello@bimarka.com.

12. Governing Law and Jurisdiction

These General Terms and the parties' contracts are governed by the laws of the Republic of Türkiye. The Istanbul Anatolian Courts and Enforcement Offices have jurisdiction over disputes. The Company's commercial books and records and electronic correspondence records constitute evidence within the meaning of Article 193 of the Civil Procedure Code No. 6100. The mandatory statutory rights of clients who qualify as consumers are reserved.